For IT partners
Explain Alveari to your clients in ten minutes.
What it does, where the data lives, and exactly what your team manages. Copy what you need.
What to tell your clients.
Three short explanations in plain language. Use them in an email, a proposal or a meeting.
The short version
Alveari is a private assistant for your inbox. It reads incoming client email, WhatsApp and website enquiries, matches each one to the right client in your CRM, and drafts a reply in your voice. Nothing is sent until someone in your team approves it, and the reply goes out from your own mailbox.
Where the data lives
For South African businesses, your mail, client records, files and backups are stored in Johannesburg on Google Cloud, encrypted with a key that can sit in your own account. The only thing that leaves the country is a short, redacted prompt to the AI, with ID, tax, bank and card numbers masked out. That AI step is never used to train models.
What it will never do
It never sends anything on its own, never trains AI on your data, and never shares one client’s information with another business. Every approval and every send is recorded in an audit trail that nobody can edit, and you can switch it off and export your data at any time.
How the data flows.
Shown for a South African client. International clients follow the same path with storage in Ireland.
Your client's systems
Stay where they are
- Microsoft 365 mail and calendar
- WhatsApp Business
- Practice CRM
- Website enquiry forms
Alveari, South Africa
Google Cloud, Johannesburg
- Client memory, mail and files, encrypted per business
- Keys in a hardware security module
- Review screen where people approve replies
- Append-only audit trail
The AI step
Anthropic, USA
- Identifiers masked before sending
- Not used to train models
- Zero data retention requested
- Disclosed under POPIA section 72
Who looks after what.
Your IT team
- Microsoft 365 consent. Approve the Alveari app once as a tenant admin.
- Cloud account and keys, if your client wants a sovereign setup: the project, billing and the encryption key stay with you or the client.
- People and access. Who joins, who leaves, and their two-step sign-in.
- First line support for the client, with a direct line to us.
HiveCliq
- The application, its updates and its security reviews before every release.
- Connections to the CRM, WhatsApp and web forms.
- Drafting quality, the client's tone and rules, and the model behind it.
- No standing access to client data. Any emergency access goes through you, time limited and logged.
Setting up a client.
About four weeks from yes to the whole team, most of it the client getting used to approving drafts.
Week 1
Choose region and key custody
South Africa or international, shared or sovereign. Set once.
Week 1
Connect Microsoft 365
One admin consent click. Mail arrives as it lands, no polling.
Week 2
Connect the rest
CRM key, WhatsApp on the same phone number, website forms.
Week 3
Pilot one inbox
The owner approves drafts for a week while Alveari learns their voice.
Week 4
Roll out to the team
People added with two-step sign-in, notes logged back to the CRM.
Questions your clients will ask.
Is our data used to train AI?
No. The AI provider does not train on what we send, and we have requested zero data retention so prompts are not stored after the reply is drafted.
Where exactly is our data stored?
For South African clients, in Google Cloud's Johannesburg region, including backups. International clients are stored in Ireland. The region is chosen when the business is set up and never changes.
Can HiveCliq read our email?
Not as a matter of course. The data is encrypted per business, and on a sovereign setup the key is held in your own cloud account. Emergency access, if ever needed, is requested through your IT partner, time limited and logged.
Can it send emails by itself?
No. Every reply waits on the review screen until a person approves it, and it is sent from your own mailbox so it looks exactly like you wrote it.
Does our WhatsApp still work on the phone?
Yes. The WhatsApp Business app keeps working on the phone with the same number, while Alveari sees the conversation and drafts replies alongside it.
What if we want to stop?
You can switch it off at any time, export your data, and have it deleted. Revoking the key on a sovereign setup makes the stored data unreadable straight away.
Bring Alveari to your clients.
We walk your team through it once, then you have everything to explain and support it.